What is FlexQuiz?
FlexQuiz is a way to help new staff members learn
some of the basic pet store product knowledge mostly on their own,
as a prelude to years of using the store as a learning tool. Experienced
people will enjoy FlexQuiz as a review, or to help
them improve their knowledge of areas outside their main expertise.
Stores that use FlexQuiz can develop a more cross-trained,
less departmentalized and more efficient staff.
FlexQuiz
is available only to members of NexPet.
Train People
Using Almost No Management Time.
With FlexQuiz, you, the owner or manager, give the
employee the FlexQuiz book, which contains both quizzes
and answers. The person being trained can study on his/her own.
The owner or manager quizzes the person being trained section-by-section,
module-by-module, according to a schedule we suggest you determine
in advance.
An experienced employee
can substitute as tester for the owner or store manager. We suggest
you develop criteria in advance what constitutes passing a module,
e.g. 100%, 70%, etc. Be prepared with a policy for employees who
can’t answer most, or many, of the questions accurately, or who
fail repeatedly.
“Keep Track
of What You Learn”
At the end of the book is the chart “Keep Track of What You Learn.”
This chart can be used to record each person’s training schedule,
and when he has passed the quiz for each module. Two of the column
headings have been left blank for flexibility of use. A loose copy
is provided to each store and additional copies are available at
www.nexpet.com.
Administering
FlexQuiz in Sections.
For people with limited knowledge, we suggest you ask them to look
at each module separately and to start with the area they are most
comfortable with or interested in. Tell them you expect them to
master one module first, and that you will cover the others in the
future. Assure them that as they are spending lots of time with
these products, they will learn about them more easily than subjects
in school. Remember that a 100+ page course might be intimidating
to some people.
FlexQuiz
as a Management Tool.
Some employers tell their people they will not be eligible for raises
until they pass, or that they will receive a bonus if they do pass
(or a smaller bonus for passing each module) Providing a Certificate
Of Completion is a good idea, and enclosed is a blank certificate.
Your local copy shop can copy this onto good beige or gray stock
providing you with a quantity.
Train Your
People with Your Own Ideas.
At a few points in the program, blank lines are provided for you
to enter your own ideas, e.g. product recommendations and other
directions to employees. To save time you may ask the people being
trained to figure out what to enter in the blanks.
Care Sheets
The FlexQuiz workbooks contain samples of NexPet’s
collection of care sheets. Our care sheets are unique; they can
be downloaded from our website or the enclosed CD and then customized.
A complete collection of hard copies is in your membership kit.